Bemnet A.
On July 25, 2006, at 1:03 a.m. Bemnet received a Medical Panic alarm from the home of David F. and Richard W. He immediately called the home and spoke to David. He was awoken by Brink's call and found that his roommate had crawled to the keypad, pressed the panic button and then passed out. EMS was immediately notified and the roommate was taken to the ICU in critical condition.
Chris H.
On June 9, 2006, at 2:17 a.m. Chris received a Medical and Police Panic alarm from the home of Julia L. He immediately called to home and received an answering machine. Both the EMS and police were notified. Julia later advised us that someone had broken in and died in her home. She pressed the panic buttons and locked herself in the bathroom until the police arrived.
Rexa D.
On October 18, 2005, at 5:30 p.m. Rexa received a Fire/Smoke Detector alarm from the home of Tommie M. She immediately notified the fire department and then called the home where the customer requested the fire department. When updating the fire department about the customer's request, she found out the fire department dispatched to the wrong address and quickly corrected it. The fire department later told us that there was a fire at the home and they had transported Ms. Mallet to the hospital for smoke inhalation.
Stephen G.
On March 19, 2005, at 1:42 p.m. Stephen received a Medical Panic alarm from the home of Robert E. He called into the home, where he spoke with Robert, who advised him that his mother was having a heart attack. Robert later advised us that emergency personnel arrived two minutes later and took his mother to the hospital.
Valarie R.
On March 6, 2005, at 9:23 a.m., Valarie received a Fire/Smoke Detector alarm from the home of Maria B. She immediately notified the fire department. When she called into the home, she received a voice mail. Maria later called Customer Care to advise us that she had fallen asleep while cooking, and that the fire department had entered her smoke-filled home and awakened her.
Jocelyn T.
On Sunday, April 4, 2004 at 11:06 a.m. Jocelyn, a Customer Care Representative, was three hours into her shift when she received an urgent call from a customer stating, "I think I'm having a heart attack!" Jocelyn immediately notified the monitoring department to request dispatch of an ambulance and call the customer's emergency contact. Jocelyn stayed on the line with the customer and helped her remain calm until the ambulance arrived. The customer received medical attention and survived the incident. Later, the customer said Brink's saved her life and specifically thanked Jocelyn for staying on the line with her and calming her down.
Jessica R.
On the afternoon of July 27, 2002, Jessica received a Medical Panic alarm from the home of Donald and Nancy M. from Michigan. She quickly called into the home and spoke to Donald, who told Jessica that his wife was choking and needed an ambulance immediately. Jessica then dispatched the EMS, who was able to get there in time to save Nancy's life.
Jeremy P.
On December 4th, 2001 Jeremy received a Fire alarm from the home of William S. After promptly notifying the fire department, Jeremy called William's home and spoke with someone who advised him that there was an actual fire on site. Because Jeremy followed the proper procedures, the fire department was able to respond to the home with a quick response time. |